Return Policy

 Return Policy — Custom & Made-to-Order Rings

At RiztaJewel, every ring is handcrafted and made to order specifically for you. Because of this personalized production process, our return policy works a little differently than a standard retail return policy — here's exactly what that means and why.

Return Policy Summary

We gladly assist with any manufacturing defects or issues caused during production.

Because each ring is handcrafted and made to order, returns or exchanges for reasons such as incorrect size selection, change of mind, or buyer preference may not be accepted. Please review all details carefully — ring size, metal type, stone choice, and engraving — before placing your order.

If your ring arrives with a manufacturing defect or an issue caused on our end, please contact us promptly so we can work with you toward a satisfactory resolution.

Why Made-to-Order Rings Work This Way

Unlike ready-made jewelry pulled from stock, your ring is cut, cast, set, and finished only after you place your order. This is what allows us to offer custom sizing, metal choice (925 silver, 10K/14K/18K gold), and stone selection (lab-grown diamond, natural diamond, or moissanite) on every piece. Once production begins, the materials and labor are committed to your specific order, which is why Etsy's marketplace policies — and ours — treat made-to-order and custom items differently from stock items.

This aligns with Etsy's official policy on custom and made-to-order items: sellers are not required to accept returns or exchanges for personalized, engraved, resized, or custom-made items unless the item arrives damaged, defective, or not as described. RiztaJewel follows this standard across all rings.

What's Covered

• Manufacturing defects (e.g., a loose stone due to a setting error, a flaw in the metal casting)
• Items that arrive significantly different from what was ordered or described
• Errors made on our end (e.g., wrong ring size shipped versus what you ordered, wrong metal type)

What's Not Covered

• Incorrect size selection made by the buyer at checkout
• Change of mind after the order has been placed
• General buyer preference once the ring is received (e.g., deciding you'd prefer a different stone shape or metal tone)

How to Request a Resolution for a Defect

1. Contact us within a reasonable time of delivery — the sooner you reach out, the faster we can help
2. Share clear photos or a short video of the issue, along with your order number
3. Describe what you're seeing — e.g., a loose stone, an unexpected mark, or a mismatch with the listing description
4. We'll review the issue and work with you toward a resolution, which may include a repair, replacement, or other suitable outcome depending on the situation

Before You Order — Please Double-Check

To avoid any disappointment, we strongly recommend confirming the following before placing your order:

• Ring size — use a proper sizing tool or visit a local jeweler if you're unsure
• Metal type & color — 925 silver, or 10K/14K/18K in yellow, white, or rose gold
• Stone type — lab-grown diamond, natural diamond, or moissanite
• Engraving text, if applicable — double-check spelling and formatting

Because these details are locked in once production begins, careful review at checkout is the best way to make sure your ring arrives exactly as you envisioned it.